CUSTOMER SERVICE + INFO

SHIPPING METHODS

LA CLIQUE delivers parcels all over the world via DHL Express / FEDEX. All orders are processed within 2 working Day's. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. LACLIQUECO.com will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of LA CLIQUE. All shipments are accompanied with an official invoice with the exact declared value of each item in US DOLLAR. Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are sent a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out.

Available items

Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next TWO working day of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order. If the payment method chosen is bank transfer, the order will be tendered to the carrier only after the payment is confirmed and validated on our bank account. Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.

Pre-orderable items

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, LACLIQUECO.com will promptly inform and refund customers. LACLIQUECO.COM will not be held responsible for a delay in shipment caused by circumstances beyond the control of LA CLIQUE that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page. In Pre-order purchases credit cards are debited at the moment the order is placed. Pre-order products that are purchased by bank transfer must be paid for within 48 hours of placing the order as stated in the bank transfer guidelines.

Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:

Available merchandise will be shipped with standard shipping methods
Pre-orderable items will be shipped right after items are available in stock.

SITE POLICY /

SECURITY

The site is secured with an ssl encryption. For further details about information security please contact INFO@LACLIQUECO.COM

ELIGIBILITY

Any individual over the age of 18 may access LACLIQUECO.com, register and place orders. We urge users to check their country’s governing laws for any restrictions regarding internet usage. LACLIQUECO.com will not be held responsible if any laws are broken by a user by visiting, registering or ordering from LACLIQUECO.com. We urge individuals under the age of 18 to show the site’s terms, conditions and policies to a legal guardian and get consent before using LACLIQUECO.com. Visiting, registering and ordering from LACLIQUECO.com is at the sole responsibility of the user. LACLIQUECO.com may link to external sites. In doing so LACLIQUECO.com is not responsible for any material found on these sites nor do they reflect the views, thoughts or ideals of LACLIQUECO.com.

PRIVACY POLICY

This notice contains the terms and legal conditions that govern the web site LACLIQUECO.com. Users of LACLIQUECO.com accept and agree to respect all the conditions included in this declaration. If users do not accept these terms, LA CLIQUE Operating Srl reserves the right to ask the users to refrain from using the LACLIQUECO.com website. The access and the use of the web site LACLIQUECO.com are for personal use only. The visualization of the web site LACLIQUECO.com provides clients with product information and the possibility to purchase merchandise.

Users under the age of 18 are required to show the site policies to a legal guardian and receive their permission before browsing and placing an order with LACLIQUECO.com.

All details gathered in the process of accessing and registering to LACLIQUECO.com services are kept private and secure on our servers. Personal details may only be used for user authentication with personnel agencies and for internal research unless otherwise stated. Credit card and payment details may only be shared with the owners bank for authentication. This information is kept in order to provide users with fast browsing options and assistance.

Newsletter - Collection and use personal data In subscribing for a newsletter you agree that LA CLIQUE may provide you information by email about LACLIQUECO.com website’s news and contents related to its products and promotions. You can unsubscribe from our mailing list by written notice TO INFO@LACLIQUECO.com or clicking on the unsubscribe link at the bottom of every marketing email and you will be opted out of all email communications. We only collect the following information: – First Name – Surname – Country – Gender – Email address – Date of Birth. We transfer your data to our service providers only for data administration and hosting purposes. In connection with our newsletter mailings, we may utilise user data to create anonymous user profiles for purposes of market research, advertising or customised newsletter contents.

COOKIES

Cookies are small text strings that the sites visited by the user to send to his/her terminal (usually the browser), where they are stored before being sent back to the same websites at the next visit by the same user. While browsing a website, the user can also receive on his/her terminal cookies that are sent by different websites or web server (see “third party”), where some elements can reside (such as, for example, images, maps, sounds, links to specific pages on other domains) on the website that said user is visiting. This cookie policy has the specific purpose of illustrating the types and procedures of use, as well as to to provide guidance on the actions to refuse or delete cookies present on the website, where desired.

LA CLIQUE Operating srl uses the following categories of cookies, divided according to the classification proposed by the privacy ombudsman in the advice of 8 may 2014 “identification of simplified procedures for the information notice and the acquisition of consent for the use of cookies”:

Technical cookies are those used for the sole purpose of “carrying out the transmission of a communication over an electronic communications network, or as strictly necessary in order to provide an information society service explicitly requested by the subscriber or user” (see article 122(1) of the privacy code). These are not used for further purposes and can be used for divided into browsing or session cookies, which guarantee the normal browsing and use of the website (making it possible, for example, to make a purchase or authenticate oneself to access restricted areas); analytics cookies, similar to technical cookies when used directly by the website operator to collect information, in aggregate form, on the number of users and how they visit the website; functionality cookies, which allow the user to browse according to a set of selected criteria (for example, language or products selected for purchase) in order to improve the service rendered to them.

Profiling cookies are designed to create user profiles and are used in order to send advertising messages in line with the preferences he/she shows when browsing the internet. No first party profiling cookies are in use.

In particular, while browsing our website, these cookies are used to show you products you might like or similar ones to those you have already looked at, based on your browsing history. The use of these cookies does not normally entail the processing of personal data, but can enable connections to your computer or other devices and tracking of saved data: the cookies connect to the browser installed on your computer or on other devices used while browsing our website. LA CLIQUE Operating srl uses the following third-party cookies:

Google


In particular, LA CLIQUE Operating srl uses Google Analytics, a web analytics service provided by Google inc. (“Google”). Google Analytics uses “cookies”, which are text files that are stored on your computer, to help the website analyse how users use the website. The information generated by the cookie about how you use the website (including your ip address) will be sent to and stored by Google servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where said third parties process the information on Google’s behalf. Google will not associate your ip address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the website’s full features. By using this website, you consent to the processing of your data by Google in the manner and for the purposes set out above. You can prevent Google from tracking a cookie that is generated by and linked to your use of this website (including your ip address), as well as from processing such data, by downloading and installing this plugin on your browser: http://tools.google.com/dlpage/gaoptout?hl=en

How to disable cookies
Most browsers are configured to accept cookies. However, most browsers allow you to control and also disable cookies through your browser settings. Please note, however, that disabling browsing or functionality cookies may cause the website to malfunction and/or limit the service we offer. You can find information on how to disable cookies if you use these browsers:
FIREFOX
https://support.mozilla.org
CHROME
https://support.google.com
EXPLORER
http://windows.microsoft.com
SAFARI
http://support.apple.com
OPERA
http://help.opera.com

PERSONAL INFORMATION

Personal information provided by the user can be changed and editing by the user in the account section of the site after logging in. We would be happy to provide users with information we have about them via email. Simply contact INFO@LACLIQUECO.com for support.

TERMS AND CONDITIONS

This document contains the terms and conditions that govern the website LACLIQUECO.com. By using LACLIQUECO.com the user agrees to respect and act upon all the terms and conditions in this document and all other policies on LACLIQUECO.com. Users who do not accept these terms may be asked by LACLIQUECO.com to refrain from using the site. LACLIQUECO.com reserves the right to change, remove or replace terms, conditions and policies without notice or warning. We urge users to check back often and stay up to date on the latest updates and legal issues. The use and access of LACLIQUECO.com is for personal use only.

INTELLECTUAL PROPERTY RIGHTS

All images, texts and designs presented on LACLIQUECO.COM are copyrighted and trademarked by LA CLIQUE. LA CLIQUE reserves the right to take legal action if any use of these materials are used without direct consent from LA CLIQUE.

NO WAIVER

If LACLIQUECO.com chose not to take legal action against a user following a breach of the terms and condition on their behalf it does not mean legal action will not be taken if the user commits another act that disregards the site’s terms, conditions or policies, whether the breach is different or not.

RELATIONSHIP WITH CLIENTS

By viewing, using and/or ordering any item/s or service from LACLIQUECO.com an official legal partnership is not formed between LA CLIQUE and the customer. A delivery contract is made and is dissolved once delivery is done. LA CLIQUECO.com reserves the right to take legal action against individuals that claim to be in a partnership with LA CLIQUE based on services provided by LACLIQUECO.com.

LIABILITY AND COMPENSATION

LACLIQUECO.com will not be held responsible for any harm, damage or death caused by any service directly or indirectly provided by LACLIQUECO.com or that is caused directly or indirectly by LA CLIQUE products, materials or personnel.

QUESTIONS AND INQUIRIES

We would be happy to provide users with answers to questions and concerns regarding our privacy and cookie policy, simply write an email to INFO@LACLIQUECO.com stating your question or request.